Summary - People who have trouble understanding information
For low-literate people, reading and writing is difficult. They have a low level of education and limited health skills. A third of the low-literate people have a migrant background. Low-literate people can find, understand and apply information about their health. It is often difficult for them to articulate their situation and their care demand. That makes them vulnerable. They are less able to follow instructions and make less well-informed choices and have direct control. Low-literate people have more health problems and use more medication. They do less with prevention programs. As an assistant, you are alert to signs of low literacy or ask respectfully questions so that you can better tailor your communication to the patient. The tell-show (feel) -do method is suitable for providing step-by-step information. Extra support with your own direction is desirable. Visual support is very useful for information. The accessibility of the practice for low-literate people can be assessed with a screening instrument.