Summary - Contact
In contact with patients from specific target groups, the assistant must realize that their group characteristics are only part of their person. An open attitude and interest in that person are also essential. The assistant can use handles such as the conversation structure and the information arrow. A professional conversation consists of an opening, core part and rounding. In the opening, the working relationship with the patient begins through verbal and non-verbal contact. The assistant then discusses the reason for the contact and, together with the patient, draws up the 'conversation diary'. In the core part, the assistant discusses the topics of the diary and performs any actions. Good evaluation and careful completion increase the chance that the patient feels well treated, is satisfied and does something with the information or advice. The information arrow contains the steps the patient takes to (healthy) behavior: being open / understanding / wanting / being able to do / continuing to do. The information can be discussed with the tell-show-feel-do method. Often the step requires, with the factors attitude or consideration (A), social influence (S) and own effectiveness (E) a lot of attention. The patient's own direction consists of making choices and solving problems.