Introduction - People who have trouble understanding information
This chapter deals with situations in which the patient has difficulty understanding his health problem and the advice he receives. This is common in people who are poorly educated or do not have a good command of the English language. But also in people with non-congenital brain injury (NAH), dementia, elderly and people who are under the influence of drugs, alcohol or drugs. A separate group consists of the low-literate: people who have difficulty reading and writing. Many of them are low educated, but not all. Incidentally, foreign speakers are not by definition low literate, on the contrary: many non-native speakers are highly educated.
We mainly focus on the group of low-literate people, but many problems and communication tips also apply to the other groups. The specific approach in people with a moderate to severe intellectual disability.