In practice - People without valid residence documents

Points for attention in the care of people without a valid residence permit.

In practice - People without valid residence documents
Points for attention in the care of people without a valid residence permit.

In practice

 

Points of attention in care for people without a valid residence permit can be found in the table below.

 

Points for attention in the care of people without a valid residence permit

Basic rules

 - Make contact

 - Match your communication to the person and what happens in the conversation

General and reception
Contact

 - Do not send a patient away, even if he has no valid residence permit and no health insurance policy; show understanding for his situation

 - Find out in which language you can best communicate; possibly ask the patient if there is someone who can help with communication

Register  - A patient can be registered in the general practitioner and dental information system without an insurance number
In the consultation room, the treatment room or at the desk
Confidentiality  - Clearly state that the care provider has an obligation of confidentiality and therefore does not pass on any information to the police or the IND: everything that is discussed remains secret
Right to basic care  - Explain that every patient is entitled to basic care, if needed from a specialist; tell them that they cannot go to all hospitals, mental healthcare institutions and pharmacies, but that they have to go to institutions that the government has designated
Finance

 - Explain the financial arrangement

 - The patient must pay for himself, possibly with a payment arrangement; sometimes the caregiver charges a lower rate, sometimes there is a local fund (municipality, private person, assistance organization) that can assist

 - If the patient really cannot pay the costs, the government can pay the costs; rules do apply to this

 - For medicines a contribution of 5 euros per medicine applies

Support  - Ask if the patient has contact with local or national support organizations; otherwise point it out to him
Pay attention to feasibility  - Adapt your advice to the needs and possibilities, for example: when the patient leads a roaming life while the treatment requires continuity