In practice - Homeless people
Many caregivers do not like it when homeless people with poor body care sit in the waiting room for a long time. Planning early in the morning is often not feasible for the homeless person. Sometimes the assistants therefore schedule the appointment at the end of the consultation hour or ask the (dental) doctor to help this patient as soon as possible after arrival.
See the table below for points for attention.
Points for attention for your communication with homeless people
- Make contact
- Match your communication to the person and what happens in the conversation
|General and reception|
- Don't set your demands and expectations too high: homeless people don't always show up at the agreed time: coming on time is a big task in their irregular and unpredictable lives
- Set rules and make clear agreements, but avoid losing contact because you transfer
|Not insured||- Explain to an uninsured homeless person that he must pay the costs of the care himself; even if he can't do that, you still have to send him a bill and then reminders; the patient must clearly state that he cannot pay the bill; this procedure is necessary because the care provider must demonstrate that he has done his best to collect the amount|
|In the consultation room, the treatment room or at the desk|
|Monitor the feasibility||
- Take the limitations into account (psychological, social, practical)
- Express appreciation for what goes well
- Discuss with the patient what is feasible
|Contact||- If possible, inform a family member, the counselor from the shelter or the meddling care team of agreements; send them a reminder to remind the patient of his appointment|